Frequently Asked Questions
Everything you need to know about your Peppy Beads experience.
What materials are used in Peppy Beads jewelry?
We use high-quality glass seed beads, freshwater pearls, and tarnish-resistant gold-filled or sterling silver hardware to ensure your pieces stay vibrant and durable.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Please allow 1-2 additional business days for us to hand-assemble your custom bead designs.
Can I wear my beads in the water?
While our materials are high quality, we recommend removing your jewelry before swimming or showering to preserve the luster of the beads and the longevity of the stringing material.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that custom-made name bracelets and earrings are final sale for hygiene and personalization reasons.
Do you offer international shipping?
Yes, Peppy Beads ships worldwide! International delivery times vary by location but generally arrive within 10-21 business days.
How do I know what size bracelet to order?
We provide a detailed size guide on each product page. Most of our bracelets feature a 1-inch extender chain to ensure a comfortable fit for various wrist sizes.